help center

How can we help?

Guides for everything Ten Four does for your business — from first setup to getting paid. Pick a topic below, or start with what Ten Four is and how it works. Already a customer with a question the guides don't answer? Open Help → Support inside the app and a human replies within a few hours; you can also check the live status page any time.

Getting started

What Ten Four is, the 10-minute setup, and your first booked job.

• What Ten Four is and how it works — Your business number, answered — how the service handles calls and texts for you.
• Set up your account — Business info, your Ten Four number, and connecting payments — the 10-minute setup.
• Your first booking, start to finish — What happens when a customer texts: the conversation, the job, and your queue.

Your Ten Four number

The business line your customers call and text — and how calls are answered.

• How your Ten Four number works — One business number for calls and texts, separate from your personal phone.
• Keep your existing number — Porting a number you already advertise, and what to expect during the move.
• How Ten Four answers your calls — The voice assistant, when calls forward to you, and where transcripts live.

Messaging & AI

How the assistant talks to customers, and how to jump in yourself.

• How the assistant texts your customers — What the AI says, what it never does without you, and how jobs get booked over SMS.
• Jumping into a conversation yourself — Take over any thread from Messages — the assistant steps back while you type.
• What Ten Four remembers about customers — Names, addresses, past jobs, and preferences — and how to view or correct them.

Invoices & payments

Drafting, review, approval, payment links, and sales tax.

• How invoices work — Drafted from the job, reviewed by a human, confirmed by you with a YES — then sent.
• Getting paid — Stripe payment links, cash and check recording, payouts, and reminders.
• How sales tax is applied — The one toggle, the job-location rate lookup, and the audit line on every invoice.

Billing & plans

Growth, Pro, and Max — allowances, usage, and changing plans.

• Plans and what is included — Growth, Pro, and Max — features, allowances, and monthly pricing.
• Usage, allowances, and caps — Voice minutes, text counts, the AI budget, and what happens when you hit a cap.
• Upgrading or downgrading your plan — Self-serve upgrades take effect immediately; downgrades at your next cycle.

Account & settings

Team members, notifications, and keeping your account secure.

• Adding team members — Invite teammates, set what they can do, and route new-job alerts to the crew.
• Notification preferences — Choose text or email per event, and the daily recap digest.
• Passwords, passkeys, and 2FA — Keeping your account secure — sign-in options and two-factor authentication.