help center — Your Ten Four number
How Ten Four answers your calls
The voice assistant, when calls forward to you, and where transcripts live.
Calls to your Ten Four number are answered by the voice assistant — a natural, low-latency voice that greets callers with your business name, answers questions, and books jobs, the same way the texting side does.
What callers experience
- Answered in a couple of rings, any hour — no hold music, no phone tree.
- The assistant knows your services, prices, area, and hours, and collects what a booking needs.
- If the caller asks for you or the conversation needs a human, the assistant takes a message and pings you — or the call forwards to your phone, depending on your settings.
Where calls show up
Every call appears in the customer's conversation thread alongside their texts, with a transcript, so the story of a customer is one scroll, not three apps. Booked jobs from calls land in your queue exactly like text bookings.
Voice options
You can pick the assistant's voice in Settings. The full voice library is available on the Pro and Max plans — see Plans and what is included.