help center — Your Ten Four number
Keep your existing number
Porting a number you already advertise, and what to expect during the move.
If your number is already on trucks, signs, and ten years of fridge magnets, keep it. You can port it into Ten Four so the assistant answers the number your customers already know.
How porting works
- Tell us you want to port during onboarding (or message support any time from Help in the app).
- We handle the paperwork with your current carrier. You'll need your account number and a recent bill.
- Porting typically completes in a few business days. Your number keeps working with your current carrier until the instant it switches — no dead air.
- The moment it lands, the assistant starts answering it.
In the meantime
Your Ten Four number works from day one, so you can forward your existing line to it while the port is in flight and get the benefit immediately.
Note: Questions about a port in progress? Open Help → Support in the app — the team replies within a few hours.