help center — Invoices & payments
How invoices work
Drafted from the job, reviewed by a human, confirmed by you with a YES — then sent.
Invoicing is where accuracy matters most — it's someone's money. So every Ten Four invoice passes two checks before a customer ever sees it: a human review by the Ten Four team, and your explicit approval.
The path of an invoice
- Drafted. After a job (or when you tell the assistant to bill someone), the invoice is drafted from the job details and your rates.
- Reviewed. The Ten Four operations team reviews every invoice line-by-line before it goes anywhere.
- Confirmed by you. You get a text on your own phone with the invoice summary. Reply YES to send, or NO to hold it.
- Sent. The customer receives a text with a PDF invoice and a tap-to-pay link.
Editing and canceling
Reply NO (or tell your assistant what to change) and the invoice is held and revised — nothing sends until you say YES to the updated version. You can also create quotes, which never send by themselves and convert to invoices when the customer agrees.
Note: Once sent, payment runs through Stripe — see Getting paid.