help center — Messaging & AI
How the assistant texts your customers
What the AI says, what it never does without you, and how jobs get booked over SMS.
The messaging assistant answers every text to your business number. It works from what you gave it — your services, rates, hours, service area, and business notes — plus the full history of each customer.
What it does on its own
- Answers routine questions: are you available, do you service their area, what does a job roughly cost.
- Books jobs — collecting the address and details, offering times from your calendar.
- Remembers context: a returning customer never has to re-explain where the shutoff valve is.
What it never does without you
- It never sends an invoice — every invoice is reviewed and gets your explicit YES first.
- It never quotes a price you did not set.
- It never ignores a customer who asks for you — those conversations get flagged to you immediately.
Compliance built in
Opt-outs are honored automatically: if a customer texts STOP, messaging to them halts immediately and START re-enables it, per carrier rules. You do not have to manage any of it.
Note: Want to reply yourself sometimes? See Jumping into a conversation.